SnoozyFix is an independent repair parts brand and is not affiliated with, endorsed by, or sponsored by Happiest Baby. SNOO is a trademark of its respective owner.
Terms of service
Terms of Service
Last updated: September 12, 2026
These Terms of Service govern your use of the SnoozyFix website and your purchase of products, repair services, and rentals from Great Lakes Logistics LLC d/b/a SnoozyFix.
By accessing this website, placing an order, submitting equipment for repair, or entering into a rental transaction, you agree to these Terms and any additional policies or agreements applicable to your transaction.
1. About SnoozyFix
SnoozyFix provides aftermarket repair parts, troubleshooting information, repair services, and rental equipment.
SnoozyFix is an independent aftermarket repair-parts and service provider. SnoozyFix is not affiliated with, authorized by, or endorsed by Happiest Baby, Inc. SNOO is a trademark of Happiest Baby, Inc.
2. Eligibility
You must be at least 18 years old and legally capable of entering into a binding agreement to place an order, purchase a service, or rent equipment.
You are responsible for providing accurate billing, shipping, contact, and equipment information.
3. Products and Compatibility
We make reasonable efforts to describe products, compatibility, dimensions, included components, and intended uses accurately. Product appearance, packaging, and minor specifications may change without notice when the change does not materially affect function.
Model year, Date Code, previous repairs, replaced components, and modifications can affect compatibility. Customers are responsible for reviewing the product description and available compatibility information before purchasing.
Diagnostic guides and customer-support recommendations are provided to help identify likely problems. Remote diagnosis cannot guarantee that a particular component is the sole cause of a malfunction.
If you are unsure which product or service applies, contact contact@snoozyfix.com before ordering.
4. Repair and Testing Safety
Repairing an electrical or mechanical product involves risk. Disconnect the SNOO from electrical power before disassembly unless a specific testing procedure expressly requires power.
Never perform a repair test with a baby or child in the bassinet. Perform all testing with the bassinet empty and keep children away from loose components, tools, wiring, and opened equipment.
Follow the instructions supplied with the product and any applicable safety guidance from the original equipment manufacturer. Stop testing if you observe smoke, overheating, exposed conductors, unusual odors, or other unsafe conditions.
SnoozyFix is not responsible for damage or injury caused by incorrect installation, unauthorized modification, failure to follow instructions, use of incompatible components, or continued operation of visibly damaged equipment, except to the extent responsibility cannot legally be excluded.
5. Orders, Pricing, and Payment
Prices are shown in United States dollars unless otherwise stated. Taxes, shipping, delivery, and separately approved charges may be added as shown during checkout or disclosed before the charge is made.
Submitting an order does not guarantee acceptance. SnoozyFix may refuse or cancel an order because of inventory errors, incorrect pricing, suspected fraud, payment problems, shipping restrictions, or inability to perform a requested service.
If we cancel a paid order before providing the product or service, we will refund the affected charge.
You authorize SnoozyFix and its payment providers to charge the payment method selected at checkout for the order total and any recurring charges separately authorized through a rental subscription.
6. Shipping and Delivery
Shipping estimates are not guarantees. Carrier delays, weather, incorrect addresses, and other circumstances outside SnoozyFix’s reasonable control may affect delivery.
Customers are responsible for providing a complete and accurate shipping address. Additional carrier charges caused by an incorrect address, refused delivery, missed delivery, or unauthorized rerouting may be charged to the customer where permitted.
Ownership and responsibility for purchased physical products transfer to the customer upon delivery, except where applicable law provides otherwise.
Additional shipping terms are contained in the Shipping Policy.
7. Repair Services
Repair services cover only the work stated in the purchased service and any additional work approved by the customer in writing.
A quoted repair is based on the information available before inspection. Additional faults, corrosion, liquid or mineral damage, damaged wiring, missing components, previous repair attempts, or physical damage may affect the final recommendation.
SnoozyFix will not perform additional paid work without customer approval. If the customer declines recommended additional work, the equipment may be returned unrepaired or partially repaired, and completed diagnostic work, approved labor, parts, and shipping remain payable.
For complete-SNOO service, send only the SNOO body unless SnoozyFix specifically requests other components. Do not include legs, mattress, sleep sacks, power adapter, or personal property. SnoozyFix is not responsible for unsolicited accessories.
Repair turnaround estimates begin after the equipment is received and may change based on diagnosis, parts availability, or customer approval delays.
Repairs performed by SnoozyFix include a 90-day warranty limited to the work performed and components supplied during that repair. Full details are provided in the Returns, Refunds, and Warranty Policy and Repair Service Terms.
8. Board-Only Motherboard Service
Motherboard repair is available for eligible, pre-approved board-level faults, including certain boot-loop, sound, and motor-driver problems.
The service does not guarantee that every motherboard can be repaired. If the submitted board cannot be repaired under the purchased service, the motherboard repair charge will be refunded as described in the Returns, Refunds, and Warranty Policy.
Successful board repairs include a six-month warranty limited to the repaired fault. The customer is responsible for correct removal, packaging, reinstallation, wiring, and testing unless SnoozyFix performs those services separately.
9. Rentals and Recurring Payments
Rentals are governed by the Rental Agreement, Rental Subscription Policy, and Rental Privacy and Tracker Disclosure accepted by the renter.
The initial rental transaction presently includes the first monthly rental charge, a reconditioning fee, and a refundable security deposit, plus applicable tax and delivery charges. The monthly rental charge renews automatically until canceled in accordance with the applicable rental terms.
Cancellation applies to future billing periods and does not automatically produce a prorated refund for the current rental period.
Rental equipment remains the property of SnoozyFix. The renter must return it in accordance with the Rental Agreement. Security-deposit refunds and deductions are governed by that agreement.
Rental equipment may contain a disclosed location-tracking device used to help locate and recover SnoozyFix-owned property. Tracking practices are described in the Rental Privacy and Tracker Disclosure and require the renter’s acknowledgment.
If these Terms conflict with a signed or electronically accepted Rental Agreement, the Rental Agreement controls the rental transaction.
10. Returns and Refunds
Returns, cancellations, refunds, defective-product claims, repair warranties, and rental refunds are governed by the Returns, Refunds, and Warranty Policy and any transaction-specific agreement.
Products may not be returned fraudulently, substituted with a different item, intentionally damaged, or returned with components removed. SnoozyFix may document identifying characteristics and condition when investigating a return.
11. Website Information and Diagnostic Content
Repair guides, diagnostic tools, videos, articles, and customer-support communications are provided for general informational purposes. They are not a substitute for inspection by a qualified technician and do not guarantee a particular repair outcome.
You may use the diagnostic information for personal repair and purchasing decisions. You may not republish, sell, scrape, reproduce, or commercially distribute SnoozyFix guides, photographs, videos, diagnostic logic, or written content without permission.
12. Customer-Submitted Content
If you send photographs, videos, equipment information, or other materials to SnoozyFix, you authorize us to use them as reasonably necessary to provide support, evaluate a claim, diagnose equipment, document a repair, prevent fraud, or perform the requested service.
SnoozyFix will not use identifiable customer media for advertising or public educational content without additional permission.
Do not submit images or recordings containing children, private documents, account credentials, or unrelated personal information.
13. Intellectual Property
The SnoozyFix name, logo, original photographs, diagrams, videos, text, product packaging, and diagnostic content are owned by Great Lakes Logistics LLC or used with permission and are protected by applicable intellectual-property laws.
Nothing in these Terms transfers ownership of SnoozyFix intellectual property to the customer.
Third-party names and trademarks remain the property of their respective owners and are used only for identification and compatibility purposes.
14. Prohibited Uses
You may not use the website or its content to:
- Commit fraud or violate applicable law
- Interfere with website security or operation
- Introduce malicious code
- Attempt unauthorized access to accounts or systems
- Harvest personal information
- Misrepresent an affiliation with SnoozyFix
- Infringe intellectual-property rights
- Submit false claims, chargebacks, or return information
15. Third-Party Services and Links
The website may use or link to third-party services such as Shopify, payment processors, shipping carriers, video platforms, and mapping services. Those services operate under their own terms and privacy practices.
SnoozyFix is not responsible for the availability or independent conduct of a third-party service, except to the extent required by law.
16. Disclaimer of Warranties
Except for written warranties expressly provided by SnoozyFix and rights that cannot legally be excluded, products, website content, diagnostic guidance, and services are provided without additional express or implied warranties.
SnoozyFix does not guarantee uninterrupted website availability, a particular diagnostic result, or that replacing a recommended component will correct every underlying equipment problem.
17. Limitation of Liability
To the maximum extent permitted by law, SnoozyFix and Great Lakes Logistics LLC will not be liable for indirect, incidental, special, punitive, or consequential damages, including loss of use, loss of data, substitute-equipment costs, lost income, or business interruption.
Except where prohibited by law, SnoozyFix’s total liability arising from a product, service, or transaction will not exceed the amount paid to SnoozyFix for the product or service giving rise to the claim.
These limitations do not apply where liability cannot legally be limited, including rights provided by applicable consumer-protection law.
18. Indemnification
To the extent permitted by law, you agree to indemnify and hold Great Lakes Logistics LLC d/b/a SnoozyFix harmless from third-party claims arising from your unlawful use of the website, fraudulent conduct, unauthorized resale or representation, violation of these Terms, or infringement of another person’s rights.
This provision does not require you to indemnify SnoozyFix for SnoozyFix’s own negligence or unlawful conduct.
19. Privacy
Personal information is handled according to the SnoozyFix Privacy Policy and, where applicable, the Rental Privacy and Tracker Disclosure.
20. Changes to These Terms
SnoozyFix may update these Terms from time to time. The revised Terms will be posted with an updated revision date. Changes apply prospectively unless applicable law requires otherwise.
The Terms in effect when an order is placed generally govern that transaction, except where the parties agree to a later change or the law requires a different result.
21. Severability and Waiver
If any provision of these Terms is held unenforceable, the remaining provisions remain in effect to the fullest extent permitted by law.
A failure to enforce a provision on one occasion does not waive the right to enforce it later.
22. Governing Law
These Terms are governed by the laws of the State of Wisconsin, without regard to conflict-of-law principles, except where another jurisdiction’s mandatory consumer-protection laws apply.
23. Contact
Questions about these Terms may be sent to:
Great Lakes Logistics LLC d/b/a SnoozyFix
Email: contact@snoozyfix.com