SnoozyFix is an independent repair parts brand and is not affiliated with, endorsed by, or sponsored by Happiest Baby. SNOO is a trademark of its respective owner.
Refund policy
Returns, Refunds, and Warranty Policy
Last updated: September 12, 2026
This policy applies to purchases from SnoozyFix, operated by Great Lakes Logistics LLC d/b/a SnoozyFix. Rental transactions are also governed by the applicable Rental Agreement and Rental Subscription Policy.
Physical Products and Repair Parts
You may request a return of an eligible physical product within 30 days after delivery.
To qualify for a standard return, the product must be:
- Unused and uninstalled
- Complete, with all included parts, tools, instructions, and accessories
- In its original packaging or otherwise packaged securely
- Accompanied by proof of purchase
Contact contact@snoozyfix.com before sending a return. Items returned without prior authorization may be delayed or refused.
Customers are responsible for return shipping costs on standard returns. Original shipping charges are not refundable unless SnoozyFix shipped an incorrect or defective item.
Installed, Used, or Incomplete Products
Products that have been installed, used, altered, damaged after delivery, or returned with missing components are not eligible for a standard return.
If an installed product appears to be defective, contact us before removing, modifying, or discarding it. We may request photographs, video, test results, or return of the product so that we can determine whether warranty coverage applies.
A product is not considered defective solely because it does not correct a problem caused by a different component, an incorrect diagnosis, incompatibility, installation error, preexisting damage, or another condition outside the product itself.
Incorrect, Damaged, or Defective Items
Inspect your order promptly after delivery. If an item arrives damaged, is materially defective, or is different from what you ordered, contact us as soon as reasonably possible at contact@snoozyfix.com.
When SnoozyFix confirms that an item was incorrect, damaged in transit, or defective, we may, as appropriate:
- Replace the item
- Provide replacement components
- Supply a return shipping label
- Issue a partial or full refund
Please retain the item and its packaging until the claim has been resolved.
Order Cancellations
Orders may be canceled for a full refund before fulfillment begins. Once an order has entered fulfillment or has shipped, it is handled as a return under this policy.
Special-order, custom-made, personalized, or nonrecoverable items may not be cancelable after production or procurement begins.
Complete-SNOO Repair Services
Repair-service purchases cover the work described in the selected service option and any additional work approved by the customer in writing.
If you cancel before shipping or delivering your SNOO to SnoozyFix, the service price may be refunded. Costs already incurred at your request, including purchased shipping labels or special-order components, may be deducted.
After diagnosis or repair work begins, completed labor is not refundable. If the requested service does not resolve the problem, SnoozyFix will evaluate whether:
- The performed repair is defective
- A different component has failed
- The original diagnosis was incorrect
- Additional repair work is recommended
No additional paid work will be performed without the customer’s approval.
Repairs performed by SnoozyFix are warranted for 90 days after the repaired SNOO is returned to the customer. This warranty applies only to the labor performed and components supplied as part of that repair. It does not cover unrelated components, new failures, misuse, liquid or mineral exposure, shipping damage, unauthorized modification, or damage occurring after the repair.
Customers mailing a complete unit should send only the SNOO body unless instructed otherwise. Do not send legs, mattress, sleep sacks, power adapter, or other accessories.
Unless included in the selected service, the customer is responsible for inbound shipping. Return shipping for a complete SNOO is billed separately at the actual discounted carrier rate before the unit is returned.
Board-Only Motherboard Repair
Board-only motherboard service covers eligible, pre-approved board-level faults. These may include persistent flashing-white boot loops, sound-related faults, motor-driver faults, and other motherboard problems approved by SnoozyFix before purchase.
If SnoozyFix determines that the submitted board cannot be repaired under the purchased service, the motherboard repair charge will be refunded. Return shipping for the board is included unless otherwise disclosed before purchase.
Successful motherboard repairs include a six-month warranty on the repaired fault. The warranty does not cover unrelated failures, corrosion, liquid damage, damaged connectors or traces not included in the approved repair, improper installation, incorrect external wiring, power surges, or subsequent physical damage.
Rentals
Rental payments, renewals, cancellations, the reconditioning fee, security deposit, delivery charges, equipment return requirements, and possible deductions are governed by the Rental Agreement and Rental Subscription Policy accepted at checkout.
Before the rental SNOO is delivered or transferred to the renter, the rental may generally be canceled for a refund, less any nonrecoverable delivery expense specifically approved by the customer.
After delivery or transfer:
- The current rental-period charge is not prorated or refunded except where required by law
- The initial reconditioning fee is nonrefundable
- Cancellation stops future renewals when completed before the next billing date
- The security deposit is handled according to the Rental Agreement and may be reduced by authorized charges for damage, missing property, excessive cleaning, late return, or other amounts permitted by the agreement
Refund Processing
Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for SnoozyFix to process the refund. Your bank or card issuer may require additional time to post it to your account.
Shipping charges, expedited-service fees, and other costs already incurred are nonrefundable unless the refund results from a SnoozyFix error or applicable law requires otherwise.
Consumer Rights
Nothing in this policy limits any non-waivable rights or remedies available under applicable consumer-protection law.
Contact
To request a return, report a problem, or ask about warranty coverage, contact:
Great Lakes Logistics LLC d/b/a SnoozyFix
Email: contact@snoozyfix.com