Returns and Warranty
Last updated: September 11, 2026
Contact contact@snoozyfix.com before returning an item. Include the order number and a description of the issue. Nothing in this policy limits rights that cannot be limited under applicable law.
Parts and accessories
Unused, uninstalled, complete parts may be requested for return within 30 days after delivery. Returned items must be in their original condition and packaging. Installed, modified, damaged, contaminated, incomplete, or missing-component items are not eligible for a change-of-mind return.
The customer pays return shipping for a change-of-mind or incorrectly selected item. Original shipping charges are not refundable unless SnoozyFix sent the wrong item or the item is confirmed defective. Approved refunds are issued to the original payment method after inspection.
Limited parts warranty
SnoozyFix replacement parts are covered for 90 days after delivery against defects in materials or workmanship under normal intended use. The warranty does not cover ordinary wear, incorrect diagnosis, incompatible use, improper installation, installation damage, liquid or corrosion damage, alteration, misuse, or damage to another product. SnoozyFix may repair, replace, or refund a confirmed defective part. Contact SnoozyFix before removing or returning the part and keep photos or video that show the issue.
Complete-SNOO repair service
The performed repair and parts installed as part of that repair are covered for 90 days after completion. This warranty applies to recurrence of the repaired condition. It does not cover an unrelated failure, damage in transit to SnoozyFix, misuse, liquid or corrosion damage, unauthorized later repair, or customer-caused damage. If inspection indicates a different repair or price, SnoozyFix will obtain approval before additional work.
A service order may be cancelled before work begins. Any completed diagnostic work, purchased shipping, or other nonrecoverable cost may be deducted where disclosed and permitted by law. Completed repair labor is not refundable except under the applicable repair warranty.
Board-only motherboard service
The repaired board-level fault is covered for six months. If the motherboard cannot be repaired, or bench testing shows that the reported problem is not caused by an eligible motherboard fault, SnoozyFix will issue a full service refund and return the motherboard at no charge. The warranty does not cover unrelated failures, removal or installation damage, liquid exposure, corrosion, physical damage, or later modification.
Rental payments, cleaning fee, and deposit
The $50 cleaning and reconditioning fee is charged once and is nonrefundable. Rental charges pay for the applicable monthly term and are not prorated for an early return. The $100 security deposit is refundable after all equipment is returned and inspected, less deductions permitted by the Rental Agreement.
SnoozyFix will normally initiate the deposit refund within five business days after return inspection. Financial institutions may require additional processing time. SnoozyFix will provide an itemized explanation if any deduction is made.
Damaged or incorrect orders
Report a wrong item, shortage, visible shipping damage, or suspected defect as soon as practical and preferably within seven days after delivery. Keep the packaging and provide photographs so SnoozyFix can determine the appropriate replacement, return, or carrier-claim process.