Repair Service Terms and Warranty

Last updated: September 11, 2026

These terms apply when SnoozyFix receives a complete SNOO for repair by mail or Brookfield appointment. Board-only motherboard service has separate scope and warranty terms on its product page.

Service scope and approval

The purchased price covers the selected repair option. SnoozyFix inspects the SNOO before work begins. If the reported symptom has a different cause, multiple faults, liquid or corrosion damage, missing parts, prior repair damage, or another condition outside the purchased scope, SnoozyFix will explain the finding and request approval before additional work or a price change.

If the customer declines a revised repair, SnoozyFix will return the unit unrepaired after any agreed diagnostic or shipping charge is paid. SnoozyFix will not substitute a higher-priced service without approval.

Turnaround

Typical bench turnaround is approximately five business days after delivery and intake, excluding shipping time. Complex diagnosis, parts availability, prior damage, and time waiting for customer approval may extend that estimate. SnoozyFix will communicate a material delay.

What to send

For mail-in service, send the SNOO body only. Keep the legs, mattress, sleep sacks, power supply, and other accessories unless SnoozyFix specifically requests an item. Include the order number and customer contact information inside the box.

Shipping and custody

The customer arranges and pays for inbound shipping and is responsible for adequate packing and any inbound carrier claim. SnoozyFix records the unit at intake and is responsible for reasonable care while it is in SnoozyFix custody. Return shipping is billed on a second Shopify invoice at the actual discounted carrier cost. The repaired unit ships after that invoice is paid.

Testing and safety

SnoozyFix performs an empty-bassinet functional test appropriate to the repair. Testing confirms the performed repair under the conditions tested and is not a certification of every component or of future operation. The customer must inspect the returned unit, follow the manufacturer's current instructions, and stop using it if anything appears damaged or unsafe.

90-day performed-repair warranty

The performed repair and parts installed as part of that repair are covered for 90 days after completion. The warranty covers recurrence of the repaired condition. It does not cover unrelated faults, ordinary wear, misuse, liquid or corrosion damage, damage during inbound shipping, customer installation or handling damage, unauthorized later repair, or a condition outside the approved service scope.

Contact SnoozyFix before sending a warranty claim. Include the service order number, symptom description, and requested photos or video. SnoozyFix will provide return instructions and may inspect the unit before deciding whether repair, replacement of an installed part, or a service refund is appropriate.

Unclaimed units

Customers must respond to approval and return-shipping requests promptly. If a unit remains unclaimed after repeated written notices, SnoozyFix may charge reasonable storage and take other action permitted by law after providing any notice required by law.

Contact

Questions and approvals should be sent to contact@snoozyfix.com. Brookfield service is by confirmed appointment, and the exact location is shared privately after scheduling.